Complaints Procedure


Cheshire Lasers is a local family-run business that prides itself in delivering a high standard of care with compassion and respect.

If, however, the service that you receive does not meet the high standards that we aim to deliver, it is important to let us know so that we can improve.

You can do this by alerting a member of our team as soon as possible. They will listen to your concern and aim to resolve your complaint efficiently and effectively.

It is best to make your complaint as soon as possible, as memories will be fresher and it will be easier to investigate the facts.


Cheshire Lasers aims to:

  • Provide a high standard of care
  • Welcome suggestions from clients, patients and staff to improve the safety and quality of our services
  • Learn from suggestions, incidents, and also complaints.
  • Request feedback from all service users’ including complaints, concerns, suggestions and compliments.
  • Respond to complaints promptly and sensitively according to our privacy obligations.

Complaints Procedure

Cheshire Lasers aims to resolve your complaint as soon as we receive it. All of our service providers will attempt to resolve any complaint or concerns at the point of service, wherever possible, within the scope of their role and responsibility. If this is not possible, the complaint will be investigated by the most appropriate team member.

To make a formal complaint, please put this in writing to cheshirelasers@hotmail.c0.uk

If you have a complaint regarding a medical treatment, a member of the Clinic’s Medical Team will investigate, including the Medical Director.  You may be asked to attend the clinic for an assessment with a member of our medical team.

Complaints of a non-medical nature are investigated by one of our Senior Aestheticians or Senior Client Coordinator, depending on the nature of the problem. If you are not happy with the response that you have received, your complaint will be escalated to one of our Directors 

We aim to provide a full response within twenty working days unless the investigation is still in process. In which case we will send you a letter explaining the reason for the delay and will update you every ten working days. 

Cheshire Lasers takes all complaints seriously and uses them to improve the safety and quality of our services.